Refund & Return Policy

Last Updated: July 17, 2026

At Pure Chemical Solutions, we are committed to providing high-purity industrial, agricultural, and specialty chemicals. Due to the sensitive nature of our products and strict quality control protocols, our return and refund policies are specifically tailored for B2B transactions and bulk supply chains.

1. Conditions for Returns

We will only accept return or replacement requests under the following circumstances:

• Quality Discrepancy: The product delivered does not match the specifications outlined in the provided Certificate of Analysis (COA).
• Incorrect Shipment: You received a product different from what was stated on your official purchase order and commercial invoice.
• Transit Damage: The packaging was compromised during shipping, resulting in product loss or contamination (applicable only if Pure Chemical Solutions is responsible for freight/CIF).

2. Non-Returnable Items

To ensure safety and chemical integrity, the following items cannot be returned:

• Products that have been unsealed, opened, or transferred to secondary containers.
• Chemicals that have been mixed, processed, or used in any manufacturing application.
• Custom-blended chemicals or products formulated to specific buyer physical specifications.
• Materials compromised due to improper storage by the receiving party (e.g., failure to store in a dry, temperature-controlled environment).

3. The Claim Process

If you believe your order qualifies for a return or refund, you must initiate a claim within a strict timeframe:

• Notification Window: All claims regarding quality, quantity, or damage must be submitted in writing within seven (7) days of cargo arrival at the destination port or facility.
• Required Documentation: You must provide the original Commercial Invoice, Batch Number, photographic evidence of damage/seals, and independent laboratory testing results (if claiming a COA mismatch).
• Approval: Do not return any goods without prior written authorization (RMA) from our Quality Assurance team. Unauthorized returns will be rejected at the buyer's expense.

4. Refunds & Replacements

Upon successful verification of a valid claim, Pure Chemical Solutions will, at our sole discretion, offer one of the following resolutions:

• Replacement: Expedited shipment of replacement goods that meet the correct specifications.
• Credit Note: Issuance of a credit memo to be applied to future bulk orders.
• Partial/Full Refund: Refund processed to the original method of payment (e.g., Wire Transfer / Letter of Credit), minus any applicable non-refundable freight or handling charges.